Multiple student services – including MyUCLA and Eduroam – shut down Thursday morning because of a campus-wide outage, sparking concern from students.
The impacted services included MyUCLA – which students use to access enrollment information, official records, class planners and their Bruin Bills – and Eduroam, a campus Wi-Fi option, according to the Digital & Technology Solutions website. DTS restored connectivity to “most services” – including MyUCLA – at 11:02 a.m., according to a post on its website.
The outage was “widespread” – also impacting Citrix, a cloud computing and virtualization company, according to an email that Academic Technology services sent to staff.
“Our teams are actively working to identify the root cause and restore functionality as quickly as possible,” the DTS website said.
Bruno Faoro, a second-year statistics and data science student, said the outage occurred as students were navigating enrollment for winter quarter, adding that it caused him stress.
“It’s caused a couple issues for me,” he said. “Kind of some stress that it generates because I can’t really access or see things that are open. It’s second passes right now, and on top of that, I can’t access my DARS (Degree Audit Reporting System) or look at my BruinBill.”
Michelle Nikmehr, a first-year molecular, cell and developmental biology student, said she was not able to access her degree audit progress because of the outage.
“The downtime started around 8 a.m. today, mainly affecting anything that’s part of the data center for UCLA,” said Alessandro Ferrira, an IT service intake specialist. “As of now there is no expected up-time – this is kind of a minimized, I’ll say, hourly basis where we’re getting updates.”
Despite the ongoing updates from campus IT, Isabella Ciez – a fourth-year psychology student – said the prolonged uncertainty has disrupted her ability to complete her schoolwork.
“I can’t access the website to access course materials because I’m studying for midterms right now,” she said.
