This post was updated Dec. 7 at 6:18 p.m. It was lightly raining when Ebony Moore – a customer relations agent at UCLA’s Trouble Call Desk – arrived at her office in the UCLA Facilities Management building. Read more...
Photo: Sherston Sanz, who has worked as a trouble call dispatcher for nearly 32 years, answers the phone. The employees in the UCLA Facilities Management Trouble Call Desk coordinate with other campus units to solve facilities issues such as plumbing, engineering and electrical malfunctions. (Leydi Cris Cobo Cordon/Daily Bruin senior staff)






